FAQ

The next time you shop with us, you can see your past order history, update your delivery address and contact information and save time at the checkout!

You can access your account by signing in, after you have received your username / password.

You can reset your password at the login page.

An email will immediately be sent to you to reset your password.

Yes, you can pay using PayPal for your online order.

Visit the Paypal website for more information.

It may be that you don't have an account registered.

You can create an account when you checkout or you can create an account online by completing this form.

If you receive an error that an account already exists, you may need to contact customer care.

We accept Mastercard, Visa, and PayPal.

Yes, you can pay using PayPal and AfterPay for your online order.

Visit the PayPal and AfterPay websites for more information.

Include a helpful and informative answer to the frequently asked question here.

You may cancel your order as long as it has not yet been dispatched from our premises.

You can check this by tracking your order using the link in your order confirmation email.

Please immediately contact customer care.

What if I order the wrong colour shade?

You can find a shipping calculator in your cart.

Once you checkout online we'll send you an email order confirmation.

This email will confirm your purchase and delivery information.

If you haven't received an email order confirmation within 24 hours, please contact us. 

We make every effort to dispatch online orders within 24 hours but there may be a delay if you place your order on a weekend or a public holiday, in which the next business day it will be dispatched.

Delivery times may vary depending on where you reside.

All orders are delivered via Australia Post’s eParcel service.

In the event that no one is available at your address to accept delivery, the courier will attempt to find a safe place to leave your order.

If the courier cannot find a safe place, a card will be left and your order held at your local Australia Post Office ready for your collection.

It is a good idea to collect your order as quickly as possible because Australia Post outlets often have time limits for holding deliveries.

We want you to be completely satisfied with your purchase.

In the unlikely event, a product was omitted from your order or an incorrect item was delivered.

Please immediately contact customer care. 

We do offer a refund or replacement if you contact us within 7 days of your order being delivered.

Any claim after this period may not be accepted.

We want you to be completely satisfied with your purchase.

In the unlikely event one of our products was damaged in transit, please contact customer care. 

We do offer a refund or replacement if you contact us within 7 days of your order being delivered.

Any claim after this period may not be accepted.

Please read our shipping policy for further details.

If you have changed your mind, we may offer you a refund provided that the request is made within 14 days of purchase. 

To be eligible for a return, the items must be in saleable condition.

It is unused with all original sealed packaging and where the product seal is not broken or tampered.

You must also be able to provide satisfactory proof of purchase.

Please read our returns policy for further details.

Please read our returns policy for further details.

Aesthetics Online are the exclusive distributors of Aquagold Fine Touch devices for the Australian and New Zealand region. Aquagold fine touch is for professional use only and must always be performed by a qualified practitioner. For licenced injectors, prescribers and medically qualified persons; proof of your qualifications / certification is required before purchasing. You will be asked to provide your AHPRA or equivalent medical registration number.

If you are interested in purchasing Aquagold for your clinic, please fill out this registration form and our staff will be in contact with you to approve your account. For any other questions, please email us on:

info@aestheticsonline.com.au

If you are interested in purchasing Aquagold for your clinic, please fill out this registration form and our staff will be in contact with you to approve your account. For any other questions, please email us on: contact@aestheticsonline.com.au

For Aquagold orders, we accept Mastercard, Visa, and PayPal. Additionally you have the option of Bank Transfer, the bank account details and instructions will be provided upon checkout.